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SUPPORT

FAQ

1. What is the benefit of B-Gate compared to other mPOS?
  • In case of legacy mPOS, Tablet PC should be provided by manufacturer whereas B-Gate can use any Tablet PC based on Windows, Android or iOS.
  • B-Gate has 4USB host port with each 500mA for peripherals such as barcode scanner, sign pad, NFC reader, cash drawer, customer display and so on, and 1Battery Charging port with 2A for Tablet. Cradle is not necessary.
  • B-Gate SDK for peripheral control is available.
  • Since Tablet is BYOD, mPOS including B-Gate design can be versatile.

2. What kinds of POS peripherals are available?
  • Barcode Scanner, Customer Display, Cash Drawer, 2nd printer, Scales, MSR, RFID Reader, Dallas key reader, NFC reader, sign pad and etc.

3. Is it possible to connect multi tablet to 1 B-Gate?
  • Multi connection is possible from various host application on Tablet PC. Also when customer needs system integration work, BIXOLON engineer can support this.

4. How we can find the B-gate Demonstration?
  • B-GATE Demo video is available in Youtube or Bixolon website.

5. Printer Bypass Mode for BGT-100P iOS SDK
  • Single SDK for BGT-100P (mPOS) and other normal BIXOLON Printer is available. This mode can be possible by bypass mode in mPOS SDK. For more information, please contact to MPOS@bixolon.com We will get back to you.

6. Slow printing speed on iOS device via Bluetooth communication
  • BIXOLON Bluetooth printer supports dual Bluetooth module for fast printing. Since its option, please make sure when placing an order.

7. Online-Order Printing(Cloud printing)
  • Online-Order printing demonstration is ready. (We use Google Cloud Server) ​​​​ Please contact to BIXOLON regional sales manager. If you don't have any contact number, please leave your contact to below. We will get back to you.​​MPOS@bixolon.com

8. WEB Print API
  • WEB PRINT API for BGT-100P is now available. If you need it, please contact to MPOS@bixolon.com

9. How to easy set up Network and Cloud server setting?
  • Customer could buy BIXOLON BGT-100P from any shop or from their service provider. If the customer buy B-Gate from any shop then, Customer get B-Gate Serial Number, Which is written on BGT-100P box. Customer make a call to their Service Provider and tell them B-Gate's serial number. If the customer buy BGT-100P from their service provider then 2A. Service Provider get BGT-100P serial number, which is written on B-Gate's box. The Service Provider open customer registration web page which is provided by BIXOLON, and fill the customer information (Their name, Cloud IP/ Domain, Customer Shop name (must be unique) and B-Gate Serial Number) and submit.
  • The Customer Registration information will send to BIXOLON Cloud Server. When Customer's BGT-100P turn on and connected to the internet then the BGT-100P will automatically request the customer registration information to BIXOLON cloud server. If the customer information already registered by their Service Provider then that information transferred to customer's BGT-100P. BGT-100P store the customer registration information and automatically enable Online-Order Print. For more information, please contact to MPOS@bixolon.com